As TourMagination provides travel services to clients we collect personal information about them. This information may be used to communicate with customers and our suppliers regarding customer issues and the products that we provide.
TourMagination recognizes the importance of protecting the personal information that we hold. This policy outlines TourMagination’s procedures regarding the collection, use, retention, and disclosure of our customers’ personal information.
Our privacy principles only apply to personal information about identifiable individuals.
Why does TourMagination Collect Personal Information?
TourMagination collects personal information in order to provide travel services and products to our customers. With permission, we also send e-newsletters, promotional emails, and printed newsletters to customers to let them know about our products and services, events, to share stories about tours and our travellers, and provide information on topics of interest related to our tours. We also send out periodic surveys to customers who have given us their contact information.
How do we Collect your Personal information?
TourMagination only collects personal information by lawful means. This information is collected directly from customers when they contact us about our services or when they sign up for our newsletter at an event or through our website, through Facebook or other social media, or by responding to an online ad.
How do we Use your Information?
TourMagination may use your personal information for the following purposes:
- to provide travel products and services
- for billing, record-keeping, and other customer contact and service matters
- for audit and record-keeping purposes
- for account collection purposes
- to manage and develop our business and operations
- to learn about the needs of current and potential customers, to develop or offer services and products tailored to those needs, and to communicate with those customers regarding current and future products and services
- to follow up on customer suggestions
- to deal with issues related to our products and services
Disclosure of your Personal Information
TourMagination will only disclose your personal information for purposes related to providing of services to you, or with your express consent, or if required by authorized law.
We may obtain your consent to our collection, use, and disclosure of your information either expressly, for stated purposes (by completing one of our customer registration or sign-up forms), or impliedly when the purposes are not stated expressly but are indicated by you utilizing our services and the relevant circumstances follow logically from other expressly stated purposes.
We do not merge personally identifiable information with non-personally identifiable information collected through any Google advertising product or feature unless we have the user’s prior affirmative (i.e., opt-in) consent.
Visitors can opt-out of the Google Analytics Advertising Features we use here: https://support.google.com/ads/answer/2662922?hl=en
Updating your Information
Since we use your personal information to provide services to you, it is important that the information be accurate and up-to-date.
If any of your information changes, please inform us so that we can make any necessary changes by contacting firstname.lastname@example.org
Is my Personal Information Secure?
TourMagination uses appropriate security measures to protect against loss, theft, unauthorized access, disclosure, use or modification of personal information. Such measures will vary depending on the sensitivity, amount, format, nature, and storage of personal information and will involve, as applicable, physical, organizational, and electronic security measures, including premise security and restricted access to personal information, technological safeguards including security software and firewalls to prevent unauthorized computer access, and password and security policies.
In communicating with us, you should be aware that email is not a fully secure medium.
How We Safeguard Your Information
Any personal information we receive from you, such as health information, passport details, credit card information, or contact information, will be kept confidential. We only share this information with appropriate suppliers when it is needed on your tour, or with your permission. We also share contact information between tour members prior to the start of a tour; if you would prefer that your information not be shared with your fellow tour participants, please let us know and we will accommodate your request.
- We do not sell or give out contact information to third parties without your permission.
- We don’t keep hardcopies of your personal information or your copies of your passport pages. This information is stored on our secure server.
- We do not save credit card numbers—either physically or electronically.
Access to your Personal Information
We will respond promptly to any request for access to your personal information. There will be no cost for reasonable requests to such access, unless you request copies of records or your request involves significant retrieval costs. We will advise you of the cost, if any, prior to the retrieval of such records or information.
If we hold information about you and you advise us that it is not accurate, complete, and up-to-date, we will take appropriate steps to correct it.
Questions, Concerns, Requests for Access
If you have any questions or concerns, wish to access your personal information, or wish to change your preferences regarding our use of your information please contact us via email at email@example.com